Bài mẫu IELTS Speaking part 2: Describe a problem you had while shopping online or in a store.

The one that stands out for me is a

I had while shopping online a few months ago. To tell you a bit about when it happened, it was last summer, around July, when I was trying to get everything ready for a family gathering at my place. As for what I bought, I was ordering a set of outdoor furniture—a nice table and chairs—for our backyard barbecue. The problem? The website halfway through the payment process, and I ended up getting charged twice without any confirmation of my order!

Now, let me explain how I felt about this

—it was honestly . At first, I was just confused because the site froze, and I kept refreshing, thinking it was my internet . Then, when I saw two charges on my bank account but no order confirmation in my email, my heart sank—it was like throwing money into a black hole! I spent hours on the phone with customer service, which felt , trying to sort out the double charge and confirm if my furniture was even coming. What made it worse was the stress of the looming party—I needed that furniture to make the day special, and the uncertainty was . In the end, they refunded the extra charge, and the furniture arrived just in time, but the whole saga online shopping for big purchases. Looking back, it taught me to a website’s reliability before hitting ‘buy’—a lesson I won’t forget anytime soon! That’s all I have to say. Thank you.